Setup

You have already learned how to invite the bot, now we come to the setup that can be done multiple times.

Begin

To be able to start a setup at all, you need the permission ADMINISTRATOR.

Setup options

• Quick setup
• Normal setup

Quick setup

It is possible to perform a /Quicksetup, but you should have access to our panel for this, as the settings after the setup are currently only possible with our panel. The /Setup command contains all settings as a command.

A quicksetup replaces many values with our default values, allowing a quick setup for testing or editing in our panel.

Required

• setup-name
• language

Defaults

• timezone UTC
• use-transcripts false ( Offline Archive )
• log-channel 📛・transcripts-log ( Automatically created )
• tickets-spacer-name 🎫| ticket Tickets |🎫 ( Automatically created )
• create-channel 🎫・general-ticket ( Automatically created )
• team-role setup-name + "-team" ( Automatically created )
• ping-role is team-role
• max-tickets-per-user 1
• response-within-label 24 hours
• auto-close-time 3d
• custom-text EditMe in our panel
• embed-image-url null

Normal setup

The command to start the setup is /setup, the individual options are explained in more detail here.

How many Setups you can do?

You can create as many setups as you need. For example, you can make one setup for donation support and one setup for normal support.

Setup info

setup-name

info

This is a required field and must be filled out.

Your setup must be given a name, this name also appears in the panel under Settings.

language

info

This is a required field and must be filled out.

Here you have to select the language the bot uses for the tickets via a dropdown.

The language is bound to your setup, which means that each setup can have a different language.

timezone

info

This is a required field and must be filled out.

Here you have to enter a timezone so that the bot knows how to handle your time. Because there are many timezones, I have listed the most common timezones.

Most common timezones: UTC, Europe/Berlin

Timezones (600+)

ACT AET AGT ART AST Africa/Abidjan Africa/Accra Africa/Addis_Ababa Africa/Algiers Africa/Asmara Africa/Asmera Africa/Bamako Africa/Bangui Africa/Banjul Africa/Bissau Africa/Blantyre Africa/Brazzaville Africa/Bujumbura Africa/Cairo Africa/Casablanca Africa/Ceuta Africa/Conakry Africa/Dakar Africa/Dar_es_Salaam Africa/Djibouti Africa/Douala Africa/El_Aaiun Africa/Freetown Africa/Gaborone Africa/Harare Africa/Johannesburg Africa/Juba Africa/Kampala Africa/Khartoum Africa/Kigali Africa/Kinshasa Africa/Lagos Africa/Libreville Africa/Lome Africa/Luanda Africa/Lubumbashi Africa/Lusaka Africa/Malabo Africa/Maputo Africa/Maseru Africa/Mbabane Africa/Mogadishu Africa/Monrovia Africa/Nairobi Africa/Ndjamena Africa/Niamey Africa/Nouakchott Africa/Ouagadougou Africa/Porto-Novo Africa/Sao_Tome Africa/Timbuktu Africa/Tripoli Africa/Tunis Africa/Windhoek America/Adak America/Anchorage America/Anguilla America/Antigua America/Araguaina America/Argentina/Buenos_Aires America/Argentina/Catamarca America/Argentina/ComodRivadavia America/Argentina/Cordoba America/Argentina/Jujuy America/Argentina/La_Rioja America/Argentina/Mendoza America/Argentina/Rio_Gallegos America/Argentina/Salta America/Argentina/San_Juan America/Argentina/San_Luis America/Argentina/Tucuman America/Argentina/Ushuaia America/Aruba America/Asuncion America/Atikokan America/Atka America/Bahia America/Bahia_Banderas America/Barbados America/Belem America/Belize America/Blanc-Sablon America/Boa_Vista America/Bogota America/Boise America/Buenos_Aires America/Cambridge_Bay America/Campo_Grande America/Cancun America/Caracas America/Catamarca America/Cayenne America/Cayman America/Chicago America/Chihuahua America/Coral_Harbour America/Cordoba America/Costa_Rica America/Creston America/Cuiaba America/Curacao America/Danmarkshavn America/Dawson America/Dawson_Creek America/Denver America/Detroit America/Dominica America/Edmonton America/Eirunepe America/El_Salvador America/Ensenada America/Fort_Wayne America/Fortaleza America/Glace_Bay America/Godthab America/Goose_Bay America/Grand_Turk America/Grenada America/Guadeloupe America/Guatemala America/Guayaquil America/Guyana America/Halifax America/Havana America/Hermosillo America/Indiana/Indianapolis America/Indiana/Knox America/Indiana/Marengo America/Indiana/Petersburg America/Indiana/Tell_City America/Indiana/Vevay America/Indiana/Vincennes America/Indiana/Winamac America/Indianapolis America/Inuvik America/Iqaluit America/Jamaica America/Jujuy America/Juneau America/Kentucky/Louisville America/Kentucky/Monticello America/Knox_IN America/Kralendijk America/La_Paz America/Lima America/Los_Angeles America/Louisville America/Lower_Princes America/Maceio America/Managua America/Manaus America/Marigot America/Martinique America/Matamoros America/Mazatlan America/Mendoza America/Menominee America/Merida America/Metlakatla America/Mexico_City America/Miquelon America/Moncton America/Monterrey America/Montevideo America/Montreal America/Montserrat America/Nassau America/New_York America/Nipigon America/Nome America/Noronha America/North_Dakota/Beulah America/North_Dakota/Center America/North_Dakota/New_Salem America/Ojinaga America/Panama America/Pangnirtung America/Paramaribo America/Phoenix America/Port-au-Prince America/Port_of_Spain America/Porto_Acre America/Porto_Velho America/Puerto_Rico America/Rainy_River America/Rankin_Inlet America/Recife America/Regina America/Resolute America/Rio_Branco America/Rosario America/Santa_Isabel America/Santarem America/Santiago America/Santo_Domingo America/Sao_Paulo America/Scoresbysund America/Shiprock America/Sitka America/St_Barthelemy America/St_Johns America/St_Kitts America/St_Lucia America/St_Thomas America/St_Vincent America/Swift_Current America/Tegucigalpa America/Thule America/Thunder_Bay America/Tijuana America/Toronto America/Tortola America/Vancouver America/Virgin America/Whitehorse America/Winnipeg America/Yakutat America/Yellowknife Antarctica/Casey Antarctica/Davis Antarctica/DumontDUrville Antarctica/Macquarie Antarctica/Mawson Antarctica/McMurdo Antarctica/Palmer Antarctica/Rothera Antarctica/South_Pole Antarctica/Syowa Antarctica/Troll Antarctica/Vostok Arctic/Longyearbyen Asia/Aden Asia/Almaty Asia/Amman Asia/Anadyr Asia/Aqtau Asia/Aqtobe Asia/Ashgabat Asia/Ashkhabad Asia/Baghdad Asia/Bahrain Asia/Baku Asia/Bangkok Asia/Beirut Asia/Bishkek Asia/Brunei Asia/Calcutta Asia/Chita Asia/Choibalsan Asia/Chongqing Asia/Chungking Asia/Colombo Asia/Dacca Asia/Damascus Asia/Dhaka Asia/Dili Asia/Dubai Asia/Dushanbe Asia/Gaza Asia/Harbin Asia/Hebron Asia/Ho_Chi_Minh Asia/Hong_Kong Asia/Hovd Asia/Irkutsk Asia/Istanbul Asia/Jakarta Asia/Jayapura Asia/Jerusalem Asia/Kabul Asia/Kamchatka Asia/Karachi Asia/Kashgar Asia/Kathmandu Asia/Katmandu Asia/Khandyga Asia/Kolkata Asia/Krasnoyarsk Asia/Kuala_Lumpur Asia/Kuching Asia/Kuwait Asia/Macao Asia/Macau Asia/Magadan Asia/Makassar Asia/Manila Asia/Muscat Asia/Nicosia Asia/Novokuznetsk Asia/Novosibirsk Asia/Omsk Asia/Oral Asia/Phnom_Penh Asia/Pontianak Asia/Pyongyang Asia/Qatar Asia/Qyzylorda Asia/Rangoon Asia/Riyadh Asia/Riyadh87 Asia/Riyadh88 Asia/Riyadh89 Asia/Saigon Asia/Sakhalin Asia/Samarkand Asia/Seoul Asia/Shanghai Asia/Singapore Asia/Srednekolymsk Asia/Taipei Asia/Tashkent Asia/Tbilisi Asia/Tehran Asia/Tel_Aviv Asia/Thimbu Asia/Thimphu Asia/Tokyo Asia/Ujung_Pandang Asia/Ulaanbaatar Asia/Ulan_Bator Asia/Urumqi Asia/Ust-Nera Asia/Vientiane Asia/Vladivostok Asia/Yakutsk Asia/Yekaterinburg Asia/Yerevan Atlantic/Azores Atlantic/Bermuda Atlantic/Canary Atlantic/Cape_Verde Atlantic/Faeroe Atlantic/Faroe Atlantic/Jan_Mayen Atlantic/Madeira Atlantic/Reykjavik Atlantic/South_Georgia Atlantic/St_Helena Atlantic/Stanley Australia/ACT Australia/Adelaide Australia/Brisbane Australia/Broken_Hill Australia/Canberra Australia/Currie Australia/Darwin Australia/Eucla Australia/Hobart Australia/LHI Australia/Lindeman Australia/Lord_Howe Australia/Melbourne Australia/NSW Australia/North Australia/Perth Australia/Queensland Australia/South Australia/Sydney Australia/Tasmania Australia/Victoria Australia/West Australia/Yancowinna BET BST Brazil/Acre Brazil/DeNoronha Brazil/East Brazil/West CAT CET CNT CST CST6CDT CTT Canada/Atlantic Canada/Central Canada/East-Saskatchewan Canada/Eastern Canada/Mountain Canada/Newfoundland Canada/Pacific Canada/Saskatchewan Canada/Yukon Chile/Continental Chile/EasterIsland Cuba EAT ECT EET EST EST5EDT Egypt Eire Etc/GMT Etc/GMT+0 Etc/GMT+1 Etc/GMT+10 Etc/GMT+11 Etc/GMT+12 Etc/GMT+2 Etc/GMT+3 Etc/GMT+4 Etc/GMT+5 Etc/GMT+6 Etc/GMT+7 Etc/GMT+8 Etc/GMT+9 Etc/GMT-0 Etc/GMT-1 Etc/GMT-10 Etc/GMT-11 Etc/GMT-12 Etc/GMT-13 Etc/GMT-14 Etc/GMT-2 Etc/GMT-3 Etc/GMT-4 Etc/GMT-5 Etc/GMT-6 Etc/GMT-7 Etc/GMT-8 Etc/GMT-9 Etc/GMT0 Etc/Greenwich Etc/UCT Etc/UTC Etc/Universal Etc/Zulu Europe/Amsterdam Europe/Andorra Europe/Athens Europe/Belfast Europe/Belgrade Europe/Berlin Europe/Bratislava Europe/Brussels Europe/Bucharest Europe/Budapest Europe/Busingen Europe/Chisinau Europe/Copenhagen Europe/Dublin Europe/Gibraltar Europe/Guernsey Europe/Helsinki Europe/Isle_of_Man Europe/Istanbul Europe/Jersey Europe/Kaliningrad Europe/Kiev Europe/Lisbon Europe/Ljubljana Europe/London Europe/Luxembourg Europe/Madrid Europe/Malta Europe/Mariehamn Europe/Minsk Europe/Monaco Europe/Moscow Europe/Nicosia Europe/Oslo Europe/Paris Europe/Podgorica Europe/Prague Europe/Riga Europe/Rome Europe/Samara Europe/San_Marino Europe/Sarajevo Europe/Simferopol Europe/Skopje Europe/Sofia Europe/Stockholm Europe/Tallinn Europe/Tirane Europe/Tiraspol Europe/Uzhgorod Europe/Vaduz Europe/Vatican Europe/Vienna Europe/Vilnius Europe/Volgograd Europe/Warsaw Europe/Zagreb Europe/Zaporozhye Europe/Zurich GB GB-Eire GMT GMT0 Greenwich HST Hongkong IET IST Iceland Indian/Antananarivo Indian/Chagos Indian/Christmas Indian/Cocos Indian/Comoro Indian/Kerguelen Indian/Mahe Indian/Maldives Indian/Mauritius Indian/Mayotte Indian/Reunion Iran Israel JST Jamaica Japan Kwajalein Libya MET MIT MST MST7MDT Mexico/BajaNorte Mexico/BajaSur Mexico/General Mideast/Riyadh87 Mideast/Riyadh88 Mideast/Riyadh89 NET NST NZ NZ-CHAT Navajo PLT PNT PRC PRT PST PST8PDT Pacific/Apia Pacific/Auckland Pacific/Bougainville Pacific/Chatham Pacific/Chuuk Pacific/Easter Pacific/Efate Pacific/Enderbury Pacific/Fakaofo Pacific/Fiji Pacific/Funafuti Pacific/Galapagos Pacific/Gambier Pacific/Guadalcanal Pacific/Guam Pacific/Honolulu Pacific/Johnston Pacific/Kiritimati Pacific/Kosrae Pacific/Kwajalein Pacific/Majuro Pacific/Marquesas Pacific/Midway Pacific/Nauru Pacific/Niue Pacific/Norfolk Pacific/Noumea Pacific/Pago_Pago Pacific/Palau Pacific/Pitcairn Pacific/Pohnpei Pacific/Ponape Pacific/Port_Moresby Pacific/Rarotonga Pacific/Saipan Pacific/Samoa Pacific/Tahiti Pacific/Tarawa Pacific/Tongatapu Pacific/Truk Pacific/Wake Pacific/Wallis Pacific/Yap Poland Portugal ROK SST Singapore SystemV/AST4 SystemV/AST4ADT SystemV/CST6 SystemV/CST6CDT SystemV/EST5 SystemV/EST5EDT SystemV/HST10 SystemV/MST7 SystemV/MST7MDT SystemV/PST8 SystemV/PST8PDT SystemV/YST9 SystemV/YST9YDT Turkey UCT US/Alaska US/Aleutian US/Arizona US/Central US/East-Indiana US/Eastern US/Hawaii US/Indiana-Starke US/Michigan US/Mountain US/Pacific US/Pacific-New US/Samoa UTC Universal VST W-SU WET Zulu

use-transcripts

info

This is a required field and must be filled out.

PolliTicket offers you to respect your privacy and still have an archive! A dropdown must be used to select between true and false.

true A transcript is created after the ticket close and saved online.

false The ticket content is not saved, but the ticket is moved to an archive category for 7 days that can only be seen by an admin.

log-channel

info

This is a required field and must be filled out. No new channel is created, but an existing channel must be selected here.

Please select a channel here where the bot will post the transcripts and logs.

tickets-spacer-name

info

This is a required field and must be filled out.

If category already exists, the existing category is taken. New Tickets will land here.

channel-name

info

This is a required field and must be filled out.

Please select a channel here where the bot will post the creator.

team-role

info

This is a required field and must be filled out.

A dropdown is used to select the supporter role that has the right to see, close and claim a ticket. Roles with administrator permission can see tickets even without supporter role.

You can use the same role for team and ping.

ping-role

info

This is a required field and must be filled out.

Via a drop-down menu, you can select the ping role that will be pinged as soon as a new ticket has been created. The owner of the ticket is always pinged.

You can use the same role for team and ping.

max-tickets-per-user

info

This is a required field and must be filled out.

Here you can limit how many tickets a user may have in the TicketCreator at the same time. More than 1 is not recommended.

If the value is 0, the bot will close the support and also indicate that the support is currently closed.

auto-close-time

Here you can decide when the tickets should be closed automatically if there is no response after x days or x hours.

Examples:

» 8 hours: 8h

» 1 day: 1d

» 3 days: 3d

We recommend 3 days 3d. After 3 days without a reply, one can assume that the support issue has been resolved.

response-within-label

We offer you to indicate how long you need to answer the ticket. Here, a string is expected as an answer.

custom-text

info

This option is optional and does not need to be completed. The word skip can be used to skip this step.

If you would like to give your TicketCreator a beautiful custom text, then you have come to the right place.

You can create your own description, which will be placed under the info. Maximum 300 characters allowed. I would recommend use our panel, because it must be written in one line in slash commands.

embed-image-url

info

This option is optional and does not need to be completed. The word skip can be used to skip this step.

If you want a nice image at the bottom of the footer of the embed, you can enter a full link here. Please make sure that you enter the full link with https://

Allowed endings: .jpg .jpeg .gif .png .bmp