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Version: 1.2.7

Setup

You have already learned how to invite the bot, now we come to the setup that can be done multiple times.

Begin​

To be able to start a setup at all, you need the permission ADMINISTRATOR.

Setup options​

  • Quick setup
  • Normal setup

Quick setup​

It is possible to perform a /Quicksetup, but you should have access to our panel for this, as the settings after the setup are currently only possible with our panel. The /Setup command contains all settings as a command.

A quicksetup replaces many values with our default values, allowing a quick setup for testing or editing in our panel.

Required

  • setup-name
  • language

Defaults

  • timezone UTC
  • use-transcripts false ( Offline Archive )
  • log-channel πŸ“›γƒ»transcripts-log ( Automatically created )
  • tickets-spacer-name 🎫| ticket Tickets |🎫 ( Automatically created )
  • create-channel πŸŽ«γƒ»general-ticket ( Automatically created )
  • team-role setup-name + "-team" ( Automatically created )
  • ping-role is team-role
  • max-tickets-per-user 1
  • response-within-label 24 hours
  • auto-close-time 3d
  • custom-text EditMe in our panel
  • embed-image-url null

Normal setup​

The command to start the setup is /setup, the individual options are explained in more detail here.

How many Setups you can do?​

You can create as many setups as you need. For example, you can make one setup for donation support and one setup for normal support.

Setup info​

setup-name​

info

This is a required field and must be filled out.

Your setup must be given a name, this name also appears in the panel under Settings.

language​

info

This is a required field and must be filled out.

Here you have to select the language the bot uses for the tickets via a dropdown.

The language is bound to your setup, which means that each setup can have a different language.

timezone​

info

This is a required field and must be filled out.

Here you have to enter a timezone so that the bot knows how to handle your time. Because there are many timezones, I have listed the most common timezones.

Most common timezones: UTC, Europe/Berlin

Timezones (600+)
ACT AET AGT ART AST Africa/Abidjan Africa/Accra Africa/Addis_Ababa Africa/Algiers Africa/Asmara Africa/Asmera Africa/Bamako Africa/Bangui Africa/Banjul Africa/Bissau Africa/Blantyre Africa/Brazzaville Africa/Bujumbura Africa/Cairo Africa/Casablanca Africa/Ceuta Africa/Conakry Africa/Dakar Africa/Dar_es_Salaam Africa/Djibouti Africa/Douala Africa/El_Aaiun Africa/Freetown Africa/Gaborone Africa/Harare Africa/Johannesburg Africa/Juba Africa/Kampala Africa/Khartoum Africa/Kigali Africa/Kinshasa Africa/Lagos Africa/Libreville Africa/Lome Africa/Luanda Africa/Lubumbashi Africa/Lusaka Africa/Malabo Africa/Maputo Africa/Maseru Africa/Mbabane Africa/Mogadishu Africa/Monrovia Africa/Nairobi Africa/Ndjamena Africa/Niamey Africa/Nouakchott Africa/Ouagadougou Africa/Porto-Novo Africa/Sao_Tome Africa/Timbuktu Africa/Tripoli Africa/Tunis Africa/Windhoek America/Adak America/Anchorage America/Anguilla America/Antigua America/Araguaina America/Argentina/Buenos_Aires America/Argentina/Catamarca America/Argentina/ComodRivadavia America/Argentina/Cordoba America/Argentina/Jujuy America/Argentina/La_Rioja America/Argentina/Mendoza America/Argentina/Rio_Gallegos America/Argentina/Salta America/Argentina/San_Juan America/Argentina/San_Luis America/Argentina/Tucuman America/Argentina/Ushuaia America/Aruba America/Asuncion America/Atikokan America/Atka America/Bahia America/Bahia_Banderas America/Barbados America/Belem America/Belize America/Blanc-Sablon America/Boa_Vista America/Bogota America/Boise America/Buenos_Aires America/Cambridge_Bay America/Campo_Grande America/Cancun America/Caracas America/Catamarca America/Cayenne America/Cayman America/Chicago America/Chihuahua America/Coral_Harbour America/Cordoba America/Costa_Rica America/Creston America/Cuiaba America/Curacao America/Danmarkshavn America/Dawson America/Dawson_Creek America/Denver America/Detroit America/Dominica America/Edmonton America/Eirunepe America/El_Salvador America/Ensenada America/Fort_Wayne America/Fortaleza America/Glace_Bay America/Godthab America/Goose_Bay America/Grand_Turk America/Grenada America/Guadeloupe America/Guatemala America/Guayaquil America/Guyana America/Halifax America/Havana America/Hermosillo America/Indiana/Indianapolis America/Indiana/Knox America/Indiana/Marengo America/Indiana/Petersburg America/Indiana/Tell_City America/Indiana/Vevay America/Indiana/Vincennes America/Indiana/Winamac America/Indianapolis America/Inuvik America/Iqaluit America/Jamaica America/Jujuy America/Juneau America/Kentucky/Louisville America/Kentucky/Monticello America/Knox_IN America/Kralendijk America/La_Paz America/Lima America/Los_Angeles America/Louisville America/Lower_Princes America/Maceio America/Managua America/Manaus America/Marigot America/Martinique America/Matamoros America/Mazatlan America/Mendoza America/Menominee America/Merida America/Metlakatla America/Mexico_City America/Miquelon America/Moncton America/Monterrey America/Montevideo America/Montreal America/Montserrat America/Nassau America/New_York America/Nipigon America/Nome America/Noronha America/North_Dakota/Beulah America/North_Dakota/Center America/North_Dakota/New_Salem America/Ojinaga America/Panama America/Pangnirtung America/Paramaribo America/Phoenix America/Port-au-Prince America/Port_of_Spain America/Porto_Acre America/Porto_Velho America/Puerto_Rico America/Rainy_River America/Rankin_Inlet America/Recife America/Regina America/Resolute America/Rio_Branco America/Rosario America/Santa_Isabel America/Santarem America/Santiago America/Santo_Domingo America/Sao_Paulo America/Scoresbysund America/Shiprock America/Sitka America/St_Barthelemy America/St_Johns America/St_Kitts America/St_Lucia America/St_Thomas America/St_Vincent America/Swift_Current America/Tegucigalpa America/Thule America/Thunder_Bay America/Tijuana America/Toronto America/Tortola America/Vancouver America/Virgin America/Whitehorse America/Winnipeg America/Yakutat America/Yellowknife Antarctica/Casey Antarctica/Davis Antarctica/DumontDUrville Antarctica/Macquarie Antarctica/Mawson Antarctica/McMurdo Antarctica/Palmer Antarctica/Rothera Antarctica/South_Pole Antarctica/Syowa Antarctica/Troll Antarctica/Vostok Arctic/Longyearbyen Asia/Aden Asia/Almaty Asia/Amman Asia/Anadyr Asia/Aqtau Asia/Aqtobe Asia/Ashgabat Asia/Ashkhabad Asia/Baghdad Asia/Bahrain Asia/Baku Asia/Bangkok Asia/Beirut Asia/Bishkek Asia/Brunei Asia/Calcutta Asia/Chita Asia/Choibalsan Asia/Chongqing Asia/Chungking Asia/Colombo Asia/Dacca Asia/Damascus Asia/Dhaka Asia/Dili Asia/Dubai Asia/Dushanbe Asia/Gaza Asia/Harbin Asia/Hebron Asia/Ho_Chi_Minh Asia/Hong_Kong Asia/Hovd Asia/Irkutsk Asia/Istanbul Asia/Jakarta Asia/Jayapura Asia/Jerusalem Asia/Kabul Asia/Kamchatka Asia/Karachi Asia/Kashgar Asia/Kathmandu Asia/Katmandu Asia/Khandyga Asia/Kolkata Asia/Krasnoyarsk Asia/Kuala_Lumpur Asia/Kuching Asia/Kuwait Asia/Macao Asia/Macau Asia/Magadan Asia/Makassar Asia/Manila Asia/Muscat Asia/Nicosia Asia/Novokuznetsk Asia/Novosibirsk Asia/Omsk Asia/Oral Asia/Phnom_Penh Asia/Pontianak Asia/Pyongyang Asia/Qatar Asia/Qyzylorda Asia/Rangoon Asia/Riyadh Asia/Riyadh87 Asia/Riyadh88 Asia/Riyadh89 Asia/Saigon Asia/Sakhalin Asia/Samarkand Asia/Seoul Asia/Shanghai Asia/Singapore Asia/Srednekolymsk Asia/Taipei Asia/Tashkent Asia/Tbilisi Asia/Tehran Asia/Tel_Aviv Asia/Thimbu Asia/Thimphu Asia/Tokyo Asia/Ujung_Pandang Asia/Ulaanbaatar Asia/Ulan_Bator Asia/Urumqi Asia/Ust-Nera Asia/Vientiane Asia/Vladivostok Asia/Yakutsk Asia/Yekaterinburg Asia/Yerevan Atlantic/Azores Atlantic/Bermuda Atlantic/Canary Atlantic/Cape_Verde Atlantic/Faeroe Atlantic/Faroe Atlantic/Jan_Mayen Atlantic/Madeira Atlantic/Reykjavik Atlantic/South_Georgia Atlantic/St_Helena Atlantic/Stanley Australia/ACT Australia/Adelaide Australia/Brisbane Australia/Broken_Hill Australia/Canberra Australia/Currie Australia/Darwin Australia/Eucla Australia/Hobart Australia/LHI Australia/Lindeman Australia/Lord_Howe Australia/Melbourne Australia/NSW Australia/North Australia/Perth Australia/Queensland Australia/South Australia/Sydney Australia/Tasmania Australia/Victoria Australia/West Australia/Yancowinna BET BST Brazil/Acre Brazil/DeNoronha Brazil/East Brazil/West CAT CET CNT CST CST6CDT CTT Canada/Atlantic Canada/Central Canada/East-Saskatchewan Canada/Eastern Canada/Mountain Canada/Newfoundland Canada/Pacific Canada/Saskatchewan Canada/Yukon Chile/Continental Chile/EasterIsland Cuba EAT ECT EET EST EST5EDT Egypt Eire Etc/GMT Etc/GMT+0 Etc/GMT+1 Etc/GMT+10 Etc/GMT+11 Etc/GMT+12 Etc/GMT+2 Etc/GMT+3 Etc/GMT+4 Etc/GMT+5 Etc/GMT+6 Etc/GMT+7 Etc/GMT+8 Etc/GMT+9 Etc/GMT-0 Etc/GMT-1 Etc/GMT-10 Etc/GMT-11 Etc/GMT-12 Etc/GMT-13 Etc/GMT-14 Etc/GMT-2 Etc/GMT-3 Etc/GMT-4 Etc/GMT-5 Etc/GMT-6 Etc/GMT-7 Etc/GMT-8 Etc/GMT-9 Etc/GMT0 Etc/Greenwich Etc/UCT Etc/UTC Etc/Universal Etc/Zulu Europe/Amsterdam Europe/Andorra Europe/Athens Europe/Belfast Europe/Belgrade Europe/Berlin Europe/Bratislava Europe/Brussels Europe/Bucharest Europe/Budapest Europe/Busingen Europe/Chisinau Europe/Copenhagen Europe/Dublin Europe/Gibraltar Europe/Guernsey Europe/Helsinki Europe/Isle_of_Man Europe/Istanbul Europe/Jersey Europe/Kaliningrad Europe/Kiev Europe/Lisbon Europe/Ljubljana Europe/London Europe/Luxembourg Europe/Madrid Europe/Malta Europe/Mariehamn Europe/Minsk Europe/Monaco Europe/Moscow Europe/Nicosia Europe/Oslo Europe/Paris Europe/Podgorica Europe/Prague Europe/Riga Europe/Rome Europe/Samara Europe/San_Marino Europe/Sarajevo Europe/Simferopol Europe/Skopje Europe/Sofia Europe/Stockholm Europe/Tallinn Europe/Tirane Europe/Tiraspol Europe/Uzhgorod Europe/Vaduz Europe/Vatican Europe/Vienna Europe/Vilnius Europe/Volgograd Europe/Warsaw Europe/Zagreb Europe/Zaporozhye Europe/Zurich GB GB-Eire GMT GMT0 Greenwich HST Hongkong IET IST Iceland Indian/Antananarivo Indian/Chagos Indian/Christmas Indian/Cocos Indian/Comoro Indian/Kerguelen Indian/Mahe Indian/Maldives Indian/Mauritius Indian/Mayotte Indian/Reunion Iran Israel JST Jamaica Japan Kwajalein Libya MET MIT MST MST7MDT Mexico/BajaNorte Mexico/BajaSur Mexico/General Mideast/Riyadh87 Mideast/Riyadh88 Mideast/Riyadh89 NET NST NZ NZ-CHAT Navajo PLT PNT PRC PRT PST PST8PDT Pacific/Apia Pacific/Auckland Pacific/Bougainville Pacific/Chatham Pacific/Chuuk Pacific/Easter Pacific/Efate Pacific/Enderbury Pacific/Fakaofo Pacific/Fiji Pacific/Funafuti Pacific/Galapagos Pacific/Gambier Pacific/Guadalcanal Pacific/Guam Pacific/Honolulu Pacific/Johnston Pacific/Kiritimati Pacific/Kosrae Pacific/Kwajalein Pacific/Majuro Pacific/Marquesas Pacific/Midway Pacific/Nauru Pacific/Niue Pacific/Norfolk Pacific/Noumea Pacific/Pago_Pago Pacific/Palau Pacific/Pitcairn Pacific/Pohnpei Pacific/Ponape Pacific/Port_Moresby Pacific/Rarotonga Pacific/Saipan Pacific/Samoa Pacific/Tahiti Pacific/Tarawa Pacific/Tongatapu Pacific/Truk Pacific/Wake Pacific/Wallis Pacific/Yap Poland Portugal ROK SST Singapore SystemV/AST4 SystemV/AST4ADT SystemV/CST6 SystemV/CST6CDT SystemV/EST5 SystemV/EST5EDT SystemV/HST10 SystemV/MST7 SystemV/MST7MDT SystemV/PST8 SystemV/PST8PDT SystemV/YST9 SystemV/YST9YDT Turkey UCT US/Alaska US/Aleutian US/Arizona US/Central US/East-Indiana US/Eastern US/Hawaii US/Indiana-Starke US/Michigan US/Mountain US/Pacific US/Pacific-New US/Samoa UTC Universal VST W-SU WET Zulu

use-transcripts​

info

This is a required field and must be filled out.

PolliTicket offers you to respect your privacy and still have an archive! A dropdown must be used to select between true and false.

true A transcript is created after the ticket close and saved online.

false The ticket content is not saved, but the ticket is moved to an archive category for 7 days that can only be seen by an admin.

log-channel​

info

This is a required field and must be filled out. No new channel is created, but an existing channel must be selected here.

Please select a channel here where the bot will post the transcripts and logs.

tickets-spacer-name​

info

This is a required field and must be filled out.

If category already exists, the existing category is taken. New Tickets will land here.

channel-name​

info

This is a required field and must be filled out.

Please select a channel here where the bot will post the creator.

team-role​

info

This is a required field and must be filled out.

A dropdown is used to select the supporter role that has the right to see, close and claim a ticket. Roles with administrator permission can see tickets even without supporter role.

You can use the same role for team and ping.

ping-role​

info

This is a required field and must be filled out.

Via a drop-down menu, you can select the ping role that will be pinged as soon as a new ticket has been created. The owner of the ticket is always pinged.

You can use the same role for team and ping.

max-tickets-per-user​

info

This is a required field and must be filled out.

Here you can limit how many tickets a user may have in the TicketCreator at the same time. More than 1 is not recommended.

If the value is 0, the bot will close the support and also indicate that the support is currently closed.

auto-close-time​

Here you can decide when the tickets should be closed automatically if there is no response after x days or x hours.

Examples:

Β» 8 hours: 8h

Β» 1 day: 1d

Β» 3 days: 3d

We recommend 3 days 3d. After 3 days without a reply, one can assume that the support issue has been resolved.

response-within-label​

We offer you to indicate how long you need to answer the ticket. Here, a string is expected as an answer. Response-within-label

custom-text​

info

This option is optional and does not need to be completed. The word skip can be used to skip this step.

If you would like to give your TicketCreator a beautiful custom text, then you have come to the right place.

You can create your own description, which will be placed under the info. Maximum 300 characters allowed. I would recommend use our panel, because it must be written in one line in slash commands.

embed-image-url​

info

This option is optional and does not need to be completed. The word skip can be used to skip this step.

If you want a nice image at the bottom of the footer of the embed, you can enter a full link here. Please make sure that you enter the full link with https://

Allowed endings: .jpg .jpeg .gif .png .bmp